Please read our returns policy carefully before purchasing from our store. If you need any help please get in touch with us.

General Return Policy

We accept returns on most items (except smoking accessories, see below). You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If it is determined that you are not entitled to a return, you will have to pay the cost of shipping the item back to you, if you so wish. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at returns@bongiastore.ca.

Return Policy on Smoking Accessories

We do not accept returns or exchanges on smoking accessories unless the item you purchased is defective. If you receive a defective item, please contact us at returns@bongiastore.ca with details of the product and the defect. You can send the item you consider defective to:

Bongia Store
3932 Sir Wilfrid Laurier
Saint-Hubert, QC
J3Y 6T1

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Exchange Policy

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at returns@bongiastore.ca with details of the product and the defect. You can send the item you consider defective to:

Bongia Store
3932 Sir Wilfrid Laurier
Saint-Hubert, QC
J3Y 6T1

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Shipping Charges

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.